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Charge 3 display corrupted

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‎05-26-2020 22:46 - last edited on ‎09-16-2020 19:33 by

‎05-26-2020 22:46 - last edited on ‎09-16-2020 19:33 by

Since yesterday white lines have appeared across the display, I’m struggling to swipe down or across. I’ve tried reset, uninstalling and reinstalling the app. I’ve put it on charge and tried the new update which didn’t work or update. Any suggestions? Thank you 

 

 

Moderator Edit: Clarified subject

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‎08-30-2020 10:42 - last edited on ‎11-06-2025 09:34 by Fitbit Moderator

‎08-30-2020 10:42 - last edited on ‎11-06-2025 09:34 by Fitbit Moderator

Welcome to the Community, @SaraBluett.

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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