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Charge 3 display corrupted

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‎11-19-2020 16:55 - last edited on ‎11-20-2020 10:01 by Moderator Alum

‎11-19-2020 16:55 - last edited on ‎11-20-2020 10:01 by Moderator Alum

My Fitbit Charge 3 is less than 5 months old and I have horizontal lines running through the screen like an old school computer glitch. The screen won’t wake up sometimes when I touch it or it won’t scroll.

 

I’ve rebooted it more times than I should have to, so I’m asking what steps I have to take to fix this? Changing the clock face won’t work either, before I’m asked.

 

 

Moderator Edit: Clarified subject

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‎11-20-2020 10:03

‎11-20-2020 10:03

Welcome to the Community, @Manfromdenmark.

 

I appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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