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Charge 3 display corrupted

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‎11-20-2019 04:24 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

‎11-20-2019 04:24 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

Hello

 

I've only had my Charge for about 3 months, and last week the display started with what seems like the common problem of white vertical stripes on the screen. The screen also fails to respond when I want to swipe, in any direction, so I am stuck on the clock home screen. 

 

I searched on this forum before posting, and have taken all recommended steps to try and fix, to no avail. Help!

 

 

Moderator edit: subject for clarity

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‎11-21-2019 04:39 - last edited on ‎11-07-2025 06:24 by Fitbit Moderator

‎11-21-2019 04:39 - last edited on ‎11-07-2025 06:24 by Fitbit Moderator

It's great to see you around, @ceri15.

Thanks for troubleshooting this display issue. If your Charge 3 display is corrupted and not responding, I recommend taking a look at this post and make sure you have followed the instructions provided there.

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-22-2020 05:09

In response to AlejandraFitbit

‎01-22-2020 05:09

Hello 

 

I have tried all of the suggestions/recommendations and my display is still not back to normal. 

 

Can you let me know what I need to do now?

 

Thanks

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‎01-22-2020 09:28 - edited ‎11-07-2025 06:24

In response to ceri15

‎01-22-2020 09:28 - edited ‎11-07-2025 06:24

Hi there @ceri15, thanks for getting back and letting us know the outcome of the steps recommended. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

I'll be around if there's anything else we may do to help you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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