Charge 3 display corrupted

[Winniepooh]

Having contacted customer service and received no response the screen on my Fitbit Charge 3 had white vertical lines making it impossible to read since this was replace by you a couple of months ago for this to happen I'm not happy I have tried resetting and rebooting but still the same. Please advise what to do next.

Karen

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you here, @Winniepooh.

I understand how are you feeling and appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 

[ezelamo]

Hi Alejandra, 

I have the same issue. 

[Winniepooh]

Thank you

[AlejandraFitbit]

@Winniepooh, you are welcome and @ezelamo, it's great to see you here, appreciate the attachment. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

Let me know if you need anything else.