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Charge 3 won't sync to tablet

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‎01-01-2020 19:57 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

‎01-01-2020 19:57 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

Scant get it to sync with the tablet

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎01-01-2020 22:36

‎01-01-2020 22:36

Is your tablet on the supported list?

Community Council Member

Wendy | CA | Moto G6 Android

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‎01-02-2020 05:41 - edited ‎01-02-2020 05:43

In response to WendyB

‎01-02-2020 05:41 - edited ‎01-02-2020 05:43

Hi there @1951ANNA, welcome to the Community Forums. Thanks for the details provided.

 

I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox, someone will reach out to you shortly. 

 

However, as my friend @WendyB said, I was also wondering if the device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

 

I'd recommend taking a look at the help article: Why won't my Fitbit device sync? 

 

Let us know if you need further assistance, keep us posted.

Maria | Community Moderator, Fitbit


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Best Answer

‎01-02-2020 08:36

In response to MarreFitbit

‎01-02-2020 08:36

It won't sync at all...using android tabletSent from my Galaxy Tab® E
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‎01-03-2020 19:55

In response to WendyB

‎01-03-2020 19:55

Yes the OS is7.21 my tablet is Samsung galaxy tab ESent from my Galaxy Tab® E
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