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Charge 3 display corrupted

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‎01-14-2020 09:09 - last edited on ‎09-24-2020 19:06 by

‎01-14-2020 09:09 - last edited on ‎09-24-2020 19:06 by

My first Charge 3 started getting lines on the screen about 6 months after getting it. Fitbit replaced it practically no questions asked. I had to restart it and try a few "fixes" but I think they knew/know it is a problem. My replacement Charge 3 now 6 months later also has lines. I have tried all the fixes once again. Do they only last 6 months?

 

 

Moderator edit: subject for clarity

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‎01-15-2020 04:52

‎01-15-2020 04:52

It's great to see you here, @JSM23.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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