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Charge 3 display corrupted

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My Charge 3 is 15 months old and is displaying faded white banding. It is vertical and corresponds to anything that should be displayed. For example all of the numbers from the displayed time have a vertical band above and below them. It counts steps and heart rate fine and syncs over Bluetooth.

 

I do wear it in the shower but I understood that would be fine. I have tried all the fully charge and reset procedures others have mentioned in similar complaint threads. Clipped to Fitbit charger, held touch button and vibrated multiple times while rebooting.

 

 

Moderator edit: subject for clarity

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Welcome to the Community, @TimSim.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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