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Charge 3 display corrupted

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‎04-22-2020 12:51 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

‎04-22-2020 12:51 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

Hi,

My Fitbit Charge 3 recently is showing three white lines on the face. I looked on website and I did all what was said to do to try to remove them, ie reset, hard reset and change the clock face. None of this worked.
 
I have previously let you know that my screen locked. This has happened a few times. The hard reset has always fixed this problem. Not this time.
 
Please contact me as how this is going to be fixed. 
Thank you
 
 
Moderator edit: subject for clarity
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2 REPLIES 2

‎05-03-2020 10:14

‎05-03-2020 10:14

Welcome to the Community, @Judy604.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-03-2020 10:24

In response to AlejandraFitbit

‎05-03-2020 10:24

Hello,

 

An almost identical thing happened to me, except my screen isn't displaying anything at all. Support told me to do a hard reset, which didn't fix the screen. Now, I am unable to connect the device back to my phone as I can't use the screen.

 

Help!

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