Charge 3 display corrupted

[Megmac2000]

I purchased a Fitbit in January 2019. It was great until August 2019 when the screen started showing vertical white streaks. Fitbit was great and sent me a replacement right away when they determined it couldn’t be fixed with a reboot.

I received a replacement in September 2019. It was great too until April 2020. Now there are black lines streaking through the white numbers and letters making it hard to read the screen. I phoned customer service and explained the situation and was told that they can only offer 40% off a newer product and will not offer a replacement for the defective product even though the replacement is less than 8 months old.

I was told replacements fall under the same warranty as the original product purchased. I could understand if I was looking for a replacement for The original product that was over a year old however the replacement is less than 8 months old. I’m a very discouraged about the product quality of Fitbit now that I’ve had two screen issues in less than a 12 month period.

I will not be purchasing other products from Fitbit based on the screen issues I’ve encountered. I’m very disappointed with Fitbit to say the least.

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @Megmac2000.

I understand how are you feeling and appreciate the feedback provided. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period.

Since your device is out of this period, and therefore is not eligible for repair or replacement, you were offered a discount to thank you for your loyalty to Fitbit. For more information about our warranty, I recommend clicking here.

Also, if you are interested in using that discount, you can check out our comparison page and look for the device that meets your needs. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

Let me know if you need anything else. 

[Megmac2000]

I’m really enjoying my new Apple Watch!