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Charge 3 display corrupted

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‎05-19-2020 08:03 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

‎05-19-2020 08:03 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

My Fitbit Charge 3 is less than a year old and has developed lines across the display making it difficult to read. I have searched this site for solutions and nothing has worked. I have rebooted, done a long restart and changed the clock face. It is syncing fine but I am unable to read the display. My Fitbit app and iPhone have been updated also. Any other suggestions?

 

 

Moderator Edit: Clarified subject

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‎08-07-2020 11:43

‎08-07-2020 11:43

Welcome to the Community, @jacbak.

 

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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