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Charge 3 display corrupted

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‎05-21-2020 13:57 - last edited on ‎09-16-2020 19:47 by

‎05-21-2020 13:57 - last edited on ‎09-16-2020 19:47 by

Hi! I got my Fitbit Charge 3 for Christmas and I have loved every second that I have had it. However, about 2 weeks ago after taking my Fitbit off the charger, vertical white lines popped up on my screen.

 

I have changed my clock face multiple times, quick restarted and long restarted it multiple times since then and nothing has worked. I sent a message 2 weeks ago through help.fitbit.com and haven’t heard anything back about fixing this issue. If there is anything you could help me with I would really appreciate it. 

 

 

Moderator Edit: Clarified subject

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‎08-21-2020 11:58

‎08-21-2020 11:58

Welcome to the Community, @Taylor0524.

 

Thanks for troubleshooting this display issue. Keep in mind that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

 

Now, since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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