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Charge 3 display corrupted

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‎06-02-2020 13:13 - last edited on ‎09-16-2020 19:21 by

‎06-02-2020 13:13 - last edited on ‎09-16-2020 19:21 by

I’ve had my Charge 3 for about 8 months and have had no issues. However, I noticed this evening that the screen is now broken up with numerous vertical lines.


I have tried to reset the device, including the use of the long reset but had no luck. Am I to assume I need to request a replacement? 

 

 

Moderator Edit: Clarified subject

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‎06-14-2020 11:30

‎06-14-2020 11:30

Welcome to the Community, @rosiemulholland.

 

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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