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Charge 3 display corrupted

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‎06-15-2020 11:42 - last edited on ‎09-16-2020 10:19 by Fitbit Moderator

‎06-15-2020 11:42 - last edited on ‎09-16-2020 10:19 by Fitbit Moderator

Does anyone know if they have fixed this issue with the Charge 3 for their new Charge 4? I had my Charge 3 replaced before my year was up because the screen messed up with vertical and horizontal lines then it went grey instead of black!

 

It has now done it on the replacement which is about 15 months old! I want to buy a new Fitbit but only if this issue with the screen has been fixed! Anyone with info to share would be greatly appreciated!

 

 

Moderator Edit: Clarified subject

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‎08-31-2020 09:48

‎08-31-2020 09:48

It's great to see you around, @Studette40.

 

If you are having problems with your tracker's display, I recommend taking a look at this post and follow the instructions provided there.

 

Now regarding your inquiry, I haven't heard any issue of this type with the Charge 4.

 

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-31-2020 10:08

In response to AlejandraFitbit

‎08-31-2020 10:08

Hi:  Last night, my 13 month old Charge 3's display went haywire and since then, I can't get it to display anything.  It is still tracking and measuring heart rate, but no display!  Help!  Thanks in advance,  JJHenry

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