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Charge 3 display corrupted

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I have had my Fitbit Charge 3 for about a year. It got wet with rain yesterday, but didn't worry about it since it is supposed to be water resistant with getting wet from just rain and sweat. It is a exercise tracker after all.

 

I got home from work and noticed my Fitbit had completely shut down. I put it on the charger. Nothing. I took it off and put it back on the charger because I thought maybe it had just died. It had not died because it finally did connect for a charge. When it came back on, it had lines all through the display. I have never had this issue and have owned Fitbit for several years.

 

I did the reset process and the lines are still there. I tried resetting it 3 times and still nothing. I would have hoped for a longer life and for the water resistance to stand up to rain and sweat because it is made for exercise and built to resist that amount of water.

 

 

Moderator Edit: Clarified subject

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Welcome to the Community, @SunsetRunner.

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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