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Charge 3 display corrupted

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‎07-10-2020 19:12 - last edited on ‎09-16-2020 08:43 by Fitbit Moderator

‎07-10-2020 19:12 - last edited on ‎09-16-2020 08:43 by Fitbit Moderator

I’ve only had this Fitbit for 4 months and out of nowhere the display has faded and there are white lines going down the screen. I have tried all the suggested resets including the longer one and nothing has worked.

 

 

Moderator Edit: Clarified subject

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‎08-31-2020 08:38

‎08-31-2020 08:38

Welcome to the Community, @AllisonVH.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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