Charge 3 display corrupted

[LisefromCanada]

My Charge 3 is 14 months old, and the screen has been showing signs of issues for the past few months. I think it is corrupt. It's faded and has lines through part of it.  I troubleshooted with someone from Fitbit, but to no avail. 

Fitbit has just told me I need to buy a new Fitbit, and is giving me a pittance towards my next Fitbit. This is my second fitbit - the last time it was the battery. I believe my fitbit should last much longer than only 14 months.  I am very disappointed with the quality of my fitbit and I'm very upset with FitBit customer service solution.

I hope you can do more, otherwise I will have to look at other products out there.

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you here, @LisefromCanada.

I understand how are you feeling and appreciate the feedback provided. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see: fitbit.com/legal/returns-and-warranty. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

Let me know if you need anything else.