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Charge 3 display corrupted

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‎11-26-2020 07:09 - last edited on ‎11-27-2020 10:03 by Moderator Alum

‎11-26-2020 07:09 - last edited on ‎11-27-2020 10:03 by Moderator Alum

I have had black lines for about 2 weeks now. I’ve tried restarting as recommended by some of the topics but to no help. Let me know if there is another fix.

 

 

Moderator Edit: Clarified subject

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‎11-27-2020 10:04 - last edited on ‎07-31-2024 04:13 by Fitbit Moderator

‎11-27-2020 10:04 - last edited on ‎07-31-2024 04:13 by Fitbit Moderator

Welcome to the Forums, @McLines.

Thanks for troubleshooting this display issue. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-27-2020 22:22

‎11-27-2020 22:22

None of the mods on this site will give you the straight up honest answer which is that black lines obscuring the screen is a known, non fixable issue.

 

Once it starts the issue will only progress over the next few months until the screen is unreadable and the device is for all intents unusable.

 

If your device is within warranty apply for a refund before this runs out.

 

Fitbit may offer you a discount against one of their other devices. Given their lack of honesty about existing issues and their habbit of releasing hardware which they know does not work as advertised then promising software update fixes that never happen you may want to think hard before accepting this instead of an outright refund.

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