Charge 3 display dim cannot read it

[BSharp1]

Contacted Fitbit as I cannot make out the time or data on my charge 3. They did not offer to replace my defective watch (and loads of people post about this problem!!!). Instead, they just encouraged me to buy another (defective) product for 35% off!!! Why doesn’t Fitbit stand behind their products????? Why would I spend another cent on lousy products Fitbit won’t even stand behind???

Moderator Edit: Clarified subject and label 

[CindyMFitbit]

Welcome to the Community Forums @BSharp1.

I'm very sorry for the experience and thank you very much for the detailed information and for the troubleshooting steps you tried. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

I was able to see that you reached out to our Support Team before and they exhausted all troubleshooting steps, for this reason, they decided to provide a discount towards a purchase of a new device. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

On a side note, I've moved your post to the Other Charge Trackers board to keep our forums organized.

See you around.