Charge 3 display flickering

[BrittyKay]

I am wondering if any one has a solution? My Fitbit will go to the menu back to the clock by itself and it will do it for awhile it did it so much once that it died.

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @BrittyKay.

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

[Margs2015]

Immediately after completing the latest firmware update, my display also flickered, though I'm not sure that it did the same thing as yours. Mine blinks on and off, even though the screen wake is turned off. It just flickers for no reason. I contacted customer service and tried a couple restarts. I was told that my Fitbit is unfixable and was offered a "generous" 35% off to buy a new device. No thank you. Fitbit's firmware update has broken so many users' devices and their only solution is to have us buy more devices. Why would anyone buy from a company that refuses to take responsibility for their broken technology? Goodbye, Fitbit.

[AlejandraFitbit]

It's great to see you here, @Margs2015.

Thanks for the feedback provided, I understand how are you feeling. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see: fitbit.com/legal/returns-and-warranty. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

Keep the stepping up!