Charge 3 display get dim

[Peg117]

I have had my Fitbit Charge 3 for a little over a year. It has always had a very dim screen, but now I cannot see it at all when I am outside. I have to be a dimly lit room in order to read it. This is pretty much useless to me as I cannot see any of the data. I had a Charge 2 for several years and never had the problems I have with this one. Has anyone had any luck getting this problem resolved?

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @Peg117.

I understand how are you feeling. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

[Alynnm]

I reported this a year ago and they have no solutions.

[AlejandraFitbit]

It's great to see you around, @Alynnm.

Thanks for the information provided. Can you please tell me which troubleshoot have you tried in order to fix this display issue?.

I hope to hear from you soon.

[Alynnm]

All the resets. Worked with tech support 3x. They would get a supervisor
and then say we are working on an update.--
April McCullough

[sbf54]

Happens to me also. I'll set the brightness on Auto or Normal and it will flip over to the dim setting out of the blue. Then, the screen is too dark to put it back to Normal setting!

[guy.a.]

They better comme up with a solution fast because they will loose a few costumers.  Wake up guys.  Ça suffit le niaisage!

[Ams8113]

My Fitbit doesn’t seem to be working