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Charge 3 display is almost blank

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‎11-01-2020 17:35 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

‎11-01-2020 17:35 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

Hi, 

 

The display on my Charge3 has been fading over the last few days it is now almost blank. I have tried the suggestions in the fórum to no avail. Reset ( a few times) , changing the clock face, updating the software, nada. I cannot see the steps taken nor the time. What now? Thank you for your help.
Anik

 

 

Moderator Edit: Clarified subject

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‎11-01-2020 19:06

‎11-01-2020 19:06

Have had the same thing happening to me and I posted about a week ago. Have had no contact from fitbit and no advice other than to restart to make sure not on sleep mode which is not the issue. I hope you hear something from them!

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‎11-04-2020 10:58

In response to Akusanke

‎11-04-2020 10:58

@aniklav @Akusanke It's nice to have you on board!

 

Let me help you with your Charge 3 display being too dim and thank you for troubleshooting this issue. Since the issue persists I have created a ticket for you @Akusanke so our Support team can further assist you via email. @aniklav I noticed that you already have a ticket with Support so please work with them to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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