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Charge 3 screen grey with lines

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‎11-02-2020 12:24 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

‎11-02-2020 12:24 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

My screen has become grey/white with faint lines, also slow to swipe up.  It's only started doing this within the last day.

Help! 

 

 

Moderator Edit: Clarified subject

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‎11-03-2020 05:01 - last edited on ‎11-05-2025 08:36 by Fitbit Moderator

‎11-03-2020 05:01 - last edited on ‎11-05-2025 08:36 by Fitbit Moderator

@Emmie1975 It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 3 screen showing lines. Try restarting your tracker by doing the following:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
  4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

Let me know how it goes.

Alvaro | Community Moderator

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‎11-05-2020 04:40

In response to AlvaroFitbit

‎11-05-2020 04:40

Hi

Unfortunately it didn't work, still have the grey white lines and very slow
to swipe.

🙁

Is there any other option please.
Thanks
Emmie
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