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Charge 3 display is blank

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‎02-18-2021 18:54 - last edited on ‎02-20-2021 08:43 by Fitbit Moderator

‎02-18-2021 18:54 - last edited on ‎02-20-2021 08:43 by Fitbit Moderator

Hi, 

My Fitbit display is blank.  I resent and nothing happens.  The device is working because it can track my steps after I sync with my phone.  Can I repair the display since I bought it only 1 1/2 years ago.

 

 


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‎02-19-2021 04:35 - last edited on ‎12-20-2024 06:35 by Fitbit Moderator

‎02-19-2021 04:35 - last edited on ‎12-20-2024 06:35 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums @chengdo. 

Thank you for sharing that you've been having trouble with your Charge 3 device. 

Before considering other options, could you please confirm if you already tried the steps listed here to resolve problems with the display? 

Hope this helps. 

Davide | Italian and English Community Moderator, Fitbit


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‎02-19-2021 23:23

In response to DavideFitbit

‎02-19-2021 23:23

Yes. I tried already.
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‎02-20-2021 12:38 - last edited on ‎12-20-2024 06:35 by Fitbit Moderator

In response to chengdo

‎02-20-2021 12:38 - last edited on ‎12-20-2024 06:35 by Fitbit Moderator

@chengdo thank you for your reply and confirming that you already tried the suggested troubleshooting steps. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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