Charge 3 display is fading

[lorizych]

I cannot use my Fitbit Charge 3 outdoors since I cannot read the screen as it is too dim. I have tried every setting and walk into the shade but nothing works for me. I have had a Fitbit for more than 6 years and hate to switch brands but this is very frustrating.

Moderator edit: subject for clarity 

[AlejandraFitbit]

Welcome to the Community, @lorizych.

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue. If your Charge 3 display is getting dim, I recommend taking a look at this post and make sure you have followed the instructions provided there.

Let me know the outcome. 🙂

[PABrapunzel]

I charged watch and now the background is faded and has vertical lines . I’ve done the restart twice to no change .

[AlejandraFitbit]

It's great to see you here, @PABrapunzel.

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

[PABrapunzel]

Yes and grateful that I’m still under warranty so getting a replacement.
Thank you so much.

[AlejandraFitbit]

Thanks for getting back, @PABrapunzel.

I apologize for the delay in response and I am glad to hear that you received a replacement. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 🙂

[Studentmom68]

I have the same issue with mine.  The screen is not readable.  You can only make a trace image of what is on the screen.  I am going to try plugging into a outlet directly to see if the charge source has anything to do with it.  Please post if you get a better answer on how to fix.

Thx