Charge 3 display is not bright enough to see

[Rachel02121972]

I bought my fitbit charge 3 a year abd a half ago and lately the display is so dim that I can't read anything, especially when outside. I have changed the settings from auto to normal but it hasn't made a difference. Please can you advise me on what I can do?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Rachel02121972.

I am sorry to hear your Charge 3 screen is so dim that you can't read anything. Thanks for trying to resolve this by changing the settings, I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[Mtootle]

I have exactly the same problem and my Fitbit is the same age. The support team told me there was nothing they could do to help me. We tried to reset and that had no effect. Is there anything I can do?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mtootle.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. Please check if "Sleep mode" is turned off on your tracker. For more information, see How do I navigate my Fitbit device? I appreciate your efforts to resolve this and working with our Support team. I am sure they tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. Please don't hesitate to contact them back if you have any additional questions since they have already all the details and special tools to continue assisting you. I appreciate your understanding. 

See you around.