10-12-2021
11:37
- last edited on
10-12-2021
12:25
by
CindyMFitbit
10-12-2021
11:37
- last edited on
10-12-2021
12:25
by
CindyMFitbit
Both auto and normal settings for brightness result in a completely dark screen outdoors and in low light settings. I always set the brightness to Normal, but it eventually resets back to Auto. Even indoor, I make guesses and somehow manage to navigate in the dark screen and change the brightness back to Normal. So at least I can see some screens with large font indoors and forget about the outdoors.
Moderator Edit: Clarified subject
10-12-2021 12:29
10-12-2021 12:29
@Madhesh Welcome to the Community Forums.
Thanks for the details shared on your post and for the troubleshooting tried prior posting. Additionally to the steps that you have followed, I recommend making sure that the Sleep Mode option is disabled on your Fitbit Charge 3. When the sleep mode setting is on:
To turn off Sleep mode: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.
On a side note, I've moved your post to this thread so we can keep our forums organized.
Hope this helps.
10-13-2021 21:39
10-13-2021 21:39
Same issue for me but this fix doesn’t work. Display is very dim
10-14-2021 07:55
10-14-2021 07:55
@JDtheFit Thanks for stopping by.
Thanks for taking the time to share what you've experienced with your Fitbit Charge 3. If the display is still dim after reviewing the settings, I suggest trying a restart as described here. If that doesn't work, try to perform a long restart. A long restart is different than the basic one and you can complete it by following the instructions below:
Hope this helps.
10-14-2021 08:11
10-14-2021 08:11
10-14-2021 08:24
10-14-2021 08:24
Thanks for your response @JDtheFit.
I'm very sorry to hear that the inconvenience has persisted and now the display is getting worse, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.
See you around.