Charge 3 display issues

[mahnoka]

Charge 3 screen was remaining black in the morning after charging. I did the 8 sec reset protocol with no luck, and then I did the 15 sec reset protocol. The screen came back, but now it has white flickering horizontal lines all over the face. So what can I do now?

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community, @mahnoka.

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[HunterB]

Fitbit just denied to replace my Fitbit Charge3 special edition because I am weeks out of warranty and screen died. Last Fitbit I will buy, this is the response I got from support team for this same issue:

“Andrew: As we know how much do you enjoy the Fitbit experience, we're sending to you right now an email, with a special discount with two different options on the same link: One is a 40% off on our amazing Fitbit Versa Lite edition. The other is a 25% discount that applies to any of the Fitbit devices listed on the link (the discount is already applied on the devices).Andrew: Do you want me to proceed and send you the discount?”

I asked if there was anything else they could do and Andrew basically refused and saying May warranty period has expired and here is a discount to buy another bad designed product. FYI - this is the second Fitbit problem I’ve had and will no longer purchase these faulty designs from Fitbit, maybe google can straighten these so called “Electrical Engineers” designing these 200+ throw away each year products...

[AlejandraFitbit]

It's great to see you around, @HunterB.

I understand how are you feeling, but our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Since your Charge 3 is out of the warranty period, and therefore is not eligible for repair or replacement, our support team offered you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, I recommend clicking here. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

In the meantime, let me know if you need anything else. 🙂

[HunterB]

Thanks but why would I buy another Fitbit product when you’re refusing to support the last two I bought one year ago?

No thanks, No more fitbit for me or my friends and family. Check your forums, many unhappy customers will ditch Fitbit if you guys don’t support this...

[HunterB]

Yea, Fitbit can provide me a charge 3 that works without me paying for it again...can you help w that?