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Charge 3 display issues

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‎01-20-2020 06:16 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-20-2020 06:16 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

Hi All,

I am having trouble with the display of my fitbit Charge 3 where only the bottom line of the battery being charged is visible. It started off a few months ago when the top sections of the display were dimmer than the rest and now - almost 90% of the display is so dim that i can't make out if it is on or not.

 

I have had the charge 3 for around 14 months or so (purchased from John Lewis, Watford store, Nov '18).

I have tried resetting by plugging it into the charger but am unable to do a hard reset as I cannot see anything on the screen. The watch however pairs perfectly with my iPhone 7 (IOS 13.3) and syncs perfectly.  

 

1. Are any of you aware of what steps to take to resolve this problem ?

2. Is there a fitbit shop/workshop where i can give my watch for investigation and fixing ?

 

Any help from any of you will be much appreciated. 

 

Thanks

Ishan

 

 

Moderator edit: updated subject for clarity

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‎01-21-2020 06:12 - edited ‎02-23-2024 03:19

‎01-21-2020 06:12 - edited ‎02-23-2024 03:19

Hello there @Akky1, welcome to the Community Forums. Thanks for the details provided about your Charge 3's behavior. I appreciate you've taken the time to fix your Charge 3's screen prior to posting here.

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please make sure to check your inbox so they can continue assisting you. 

Let me know if there's anything else I may do to help you in the meantime. 😉

Maria | Community Moderator, Fitbit


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