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Charge 3 display issues

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I’m not sure if anyone else is having this issue, but, my Charge 3 has been acting weird as of late:

1) It randomly reboots itself. I’ve woken up so many times in the middle of the night because of the vibration on my arm. Or, it’ll die in the middle of a workout and I lose that time and calorie burn tracking. 
2) It often won’t let me scroll through the different screens. If I want to track a run, I have to sometimes use the app. I’m SOL if I’m weight lifting and it happens. The weird thing is, sometimes it’ll respond better when I open the app on my phone. 

Any help or advice would be greatly appreciated.

 

 

Moderator Edit: Clarified subject

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Welcome to the Community, @MissMish.

I would like to know if you keep having problems with your Charge 3? Is it rebooting itself? What troubleshoot have you tried so far?.

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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Alejandra,

 

Customer service got into contact with me and replaced it! I was very grateful. Now, because of the Texan heat, sometimes it’ll overheat when I workout in my garage and reboot itself, but now I take more frequent breaks and make sure that I can cool down my watch. 

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Thanks for getting back, @MissMish.

Those are great news, I am glad to hear that you will be receiving a replacement. At the moment of receiving it, you can follow the steps in the article: How do I set up my Fitbit device? to set it up.

Let me know if you need anything else

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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