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Charge 3 display issues

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‎06-05-2020 02:09 - last edited on ‎09-16-2020 17:24 by Fitbit Moderator

‎06-05-2020 02:09 - last edited on ‎09-16-2020 17:24 by Fitbit Moderator

Hi All,

I have a charge 3, i have had it about 2 years now.

 

It started a couple of days ago with just random lines missing off the display and my heart rate registering on the device as 150-200bpm, when actually it was only 60-80bpm as it was checked manually.

The sleep tracking is also not working properly, it is only managing simple sleep tracking and not the proper tracking.

I also pay for Premium. 

So i did 2 hard resets and fully charged the device, changed the clock face and its quite quickly deteriorated.

There is now quite a large chunk of the screen totally missing, lines through what bits of the display is left and my heart rate is still registering as over 140bpm continuously.

 

Is my fitbit totally beyond fixing? Should i just get rid of it?

 

Thanks

 

Katy

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‎06-17-2020 18:44 - last edited on ‎01-28-2025 08:30 by Fitbit Moderator

‎06-17-2020 18:44 - last edited on ‎01-28-2025 08:30 by Fitbit Moderator

Welcome to the Fitbit Community @KatyS87.

I'm sorry to hear that your Fitbit Charge 3 is not working properly. Thank you for the information provided and for trying different troubleshooting steps to resolve the issues.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

If you have any question, please let us know.

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