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Charge 3 display not turning on

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‎05-25-2020 09:10 - last edited on ‎09-16-2020 19:47 by

‎05-25-2020 09:10 - last edited on ‎09-16-2020 19:47 by

I received my charge 3 in December 2018 screen went black so received a replacement in May 2019 the replacement started getting milky white lines down the screen then black lines across the screen so unable to read most of it. Today it has gone totally black, I've tried restarting putting it on charge and trying to restart it again Ive also tried changing the clock face several times. What can I do as I know it's out of warranty

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎05-25-2020 10:34

‎05-25-2020 10:34

I am having exactly the same problem. My Versa wouldn't sync etc so I did several shut down and restarts which would allow it to work in the short term. After this I tried factory reset, and it wouldn't work at all. Fitbit did kindly replace it but after 2 days the replacement started to behave in exactly the same way now I have 2 that won't work at all. I am frustrated beyond belief! 

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‎06-04-2020 02:41

In response to kazza5

‎06-04-2020 02:41

I live in the UK and my Fitbit was bought from Argos. I just found out a couple of days ago that it has a 2 year warranty so I was able to get a replacement which is in the post

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‎06-04-2020 02:54

In response to Deepassmore

‎06-04-2020 02:54

I had a replacement and that had the same issues.
Thanks for replying
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‎06-11-2020 02:59

In response to kazza5

‎06-11-2020 02:59

You're welcome

If your still in the warranty period you should be able to get another replacement, this is my 2nd replacement

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