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Charge 3 display not working and not syncing

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‎09-25-2020 09:08 - last edited on ‎10-08-2020 09:51 by Fitbit Moderator

‎09-25-2020 09:08 - last edited on ‎10-08-2020 09:51 by Fitbit Moderator

I am having a couple different issues. I cannot see anything on the screen of the Charge 3.  I have tried the various troubleshooting suggestions.   The second issue is it says the last sync was yesterday morning.  I have no idea whether my stats are correct.  I am disappointed in the Charge 3.  I seem to have issues with it after the  updates.  

 

 

Moderator Edit: Clarified subject

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‎10-08-2020 10:07

‎10-08-2020 10:07

@Amy801 It's nice to have you on board!

 

Sorry to hear that your Charge 3's display isn't working and not syncing. Also thank you for troubleshooting this issue. You don't mention which troubleshoots you have tried so I suggest you do the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-08-2020 20:43

In response to AlvaroFitbit

‎10-08-2020 20:43

I have it working now. I tried some of the things that were listed in
other posts.
Thank you
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