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Charge 3 display not working

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‎03-31-2021 00:43 - last edited on ‎03-31-2021 03:17 by Fitbit Moderator

‎03-31-2021 00:43 - last edited on ‎03-31-2021 03:17 by Fitbit Moderator

Many of the readings like exercise,sleep is not detecting..

There are just white lines all over... display is also not showing

 

 

Moderator Edit: Clarified subject

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‎03-31-2021 03:20

‎03-31-2021 03:20

@umacsekar17 Thanks for stopping by!

 

Please try to restart your tracker to help troubleshoot this issue by doing the following:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
  4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

Hope this helps.

Alvaro | Community Moderator

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