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Charge 3 display not working

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‎04-19-2021 09:41 - last edited on ‎04-20-2021 18:52 by Fitbit Moderator

‎04-19-2021 09:41 - last edited on ‎04-20-2021 18:52 by Fitbit Moderator

Went for my daily workout at gym this a.m. and went to check my unit but nothing on the screen. Looked at forum and did all suggestions but found out that after 15 minutes of charging (I know it's fully charged) I tried to reset it (using side button for 5 seconds). When holding it, I was very surprised how hot it was, especially on the bottom of the Charge 3.  What can I do? Next step?

 

Moderator Edit: Clarified subject and updated label

 

 

 

 

 

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‎04-20-2021 06:14

‎04-20-2021 06:14

Hi, welcome to the Fitbit Community forums, @RJH1365. 

 

Thank you for sharing that you've been having trouble with your Charge 3 device and that you already tried a few troubleshooting steps. 

 

In this case, since you already tried the restart procedure, the best way to get more immediate help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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