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Charge 3 display not working

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‎07-15-2021 20:08 - last edited on ‎07-16-2021 04:05 by Fitbit Moderator

‎07-15-2021 20:08 - last edited on ‎07-16-2021 04:05 by Fitbit Moderator

Four failed devices in two years.

Most recently today the second of two Charge 3 devices lost the display. It still seems to be taking and syncing, but no display. I tried changing clock faces. I tried resetting. Still just a black screen.  Also, I never get all 7 vibrations you’re supposed to get when holding down the side, and I know it is not user error. The device is seated properly but I don’t think the side “button works properly.  If the thing is going to be disposable every 10 months I should just go buy a $10 pedometer. Support said the item that was sent to me September 2020 is  not in warranty since it was a replacement they sent when the previous Charge 3 died after 8 months of gentle use . They offered me a discount an something else. The  “discount” is pretty insulting (35% off) given the number of times I have purchased a brand new item (3 in six years plus one as a gift) and the “warranty replacements” die  after another 8-10 months.

 

I will not be renewing my premium account.  I’m currently shopping for other trackers.

 

 

 

Moderator edit: subject for clarity 

 

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‎07-16-2021 04:14

‎07-16-2021 04:14

Hello @SunsetRunner. Welcome to the community forums. 

 

I'm very sorry for the experience and thank you for taking the time to provide your feedback and for all the troubleshooting steps you've tried. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. 

 

At this time, I'd like to let you know that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty, a discount could be provided. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty.

 

On a side note, I was able to confirm that you contacted our Support Team and they were able to provide information and assistance. If you still have additional questions or inquiries about the outcome of your case, I recommend replying back to your case and they will be more than glad to continue assisting you. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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