Charge 3 display screen corrupted

[Fitnessmouse]

I've only had my Charge 3 for about 3.5 - 4 months since replacing my Charge 2 after it stopped working after barely 8 months. 

Now my Charge 3 has 3 horizontal lines running across the display screen, as if the pixels are missing. It started out as 1 line and gradually increased to more. 

Additionally, my wrist band has broken. The part where the fastener is ripped off its hinges and parts of my wrist band are ripped underneath. I haven't done anything to my Fitbit to cause the lines or the band to break. Thus, I don't know how it started or what could have caused it. 

I tried rebooting and changing the clock face to fix my display screen as some other members in the community have done, but had no luck. 

I have recently purchased a Charge 4 and a new wristband to replace my Charge 3 in hope that these issues don't happen again and that my 3rd fitbit lasts longer than just a few months to 1 year. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Fitnessmouse. I'll be happy to assist with your Charge 3 screen and band inquiry. Thanks for letting us know the steps you have followed. I realize this situation is difficult, but let's try and find a solution. 

I went ahead and created a case on your behalf and a customer support representative will contact you soon.

Keep on visiting the forums.

[Tess74]

Hi, I’ve had my charge 3 nearly a year. I had it replaced due to missing pixels in roughly may time. That one was fault too, just kept scrolling, so it was replaced again. Which has been great, until this past month when pixels have started going again. I’ve tried the reset which hasn’t worked. Just wondered if there was anything that could be done. 

Ive probably posted this in wrong place but the on line chat isn’t working.

Thank you in advance 

[Fitnessmouse]

I just got a charge 4 instead to see how that works instead of replacing my charge 3.Sent from my Verizon, Samsung Galaxy smartphone

[AndreaFitbit]

Welcome to the Fitbit Community @Tess74, and thanks for getting back to us @Fitnessmouse. I'l be happy to continue assisting you with your corrupted display inquiry. 

@Tess74, thanks for describing what has happened so far. I realize this situation is difficult, but let's try and find a solution. Could you please confirm that you have tried changing your Charge 3 clock face and  the long restart. After trying the restart.

Thanks for letting us know that you got a Charge 4. 

Keep on visiting the forums. 

[Tess74]

Hi & thank you forgetting back to me. I’ve changed the clock face & tried the long reset but the lines are still there. 

[AndreaFitbit]

Thanks for getting back to us and for following the recommended steps @Tess74. 

I went ahead and created a case on your behalf and a customer support representative will contact you soon.

Let me know how it goes and keep on visiting the forums.