Charge 3 display too dim

[SunsetRunner]

The charge 3 display is so dim you can only see it indoors or at night.

This has been a constant problem and Fitbit has been notified by hundreds of users for a long time.

The response from fitbit is always restart the device and that solution NEVER works but the persist with that as the only solution.

Why is fitbit ignoring this problem. Fitbit should refund everyone who bought a charge 3.

I expect fitbit to solve this issue or provide a refund or replacement device.

Their response to date is unacceptable.

[tomatohead]

I got this Charge 3 in January 2020. The screen has been fine until the last few days. I have just noticed it has gone dim. Just charged it last night, but that didn't help. Maybe I will try to restart it.

[AlvaroFitbit]

@SunsetRunner @tomatohead Thanks for being part of our Community! 

Sorry to hear about this. Please check your tracker's settings and make sure that it isn't in the Do not Disturb mode or Sleep mode by long pressing the button. Also check the brightness level on the settings are on the tracker (if you haven't done this yet).

Let me know how it goes.

[SunsetRunner]

I already checked those settings.

It almost looks like the programming is backwards, because the display is brighter in the dark than it is in the light. I am not the only one with this issue and Fitbit(Google) are ignoring this issue.

[tomatohead]

Just wondering why this would start after I have been wearing the watch with no problems. Did I hit some button?

Sent from my Verizon Motorola Smartphone

[tomatohead]

That worked! I'm sure that screen came up some time and I just swiped it away, not realizing I had hit sleep mode. Thank you so much!

Sent from my Verizon Motorola Smartphone

[AlvaroFitbit]

@SunsetRunner @tomatohead thank you for the update.

@SunsetRunner since the issue persists I have created a ticket so our Support team can further assist you via email.

@tomatohead really happy to hear that the suggestions helped you solve this issue and thank you for confirming this as this may help other members in the same situation.

Keep me posted.