Charge 3 display unreadable

[curldean44]

My display is unreadable. I’ve tried everything. Help.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @curldean44.

I am sorry to hear the screen on your Charge 3 is unreadable. Thanks for trying to resolve this and I am here to help. I would like to confirm if you've tried the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Looking forward to hearing back from you.

[curldean44]

Unfortunately I’ve tried all the above and it still does not work. I actually think I got a defective device. It’s been giving me problems since I got it really.

[LiliyaFitbit]

Thank you for your reply, @curldean44.

I am sorry to hear the issue persists, thank you for your efforts. I understand your concern and before considering other options, I recommend trying a long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Let me know how it goes. 

[curldean44]

 

 This did not work either. The screen is still distorted and unreadable. It’s like some of the lines have disappeared.

[LiliyaFitbit]

Thank you for your response, @curldean44.

I appreciate your troubleshooting efforts, thank you for providing photos. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.