help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 display vertical lines

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-12-2020 16:57 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

‎10-12-2020 16:57 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

I have done multiple resets and rebooted the device. Display is grey with vertical lines. Please help. 

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎10-12-2020 19:05

‎10-12-2020 19:05

I am also having this issue. I changed the clock face and did a hard reset and it’s still grey with vertical lines. 

Best Answer
0 Votes

‎10-12-2020 19:38

‎10-12-2020 19:38

I have the exact same problem! I got the fitbit charge 3 as a present from a friend early this year 2020. One day I got 1 vertical line, and it got up to 4. I saw how the admin states to change the display face and reboot the charge 3. I did all of that and it didn't solve the problem. I had a Charge HR, and a Charge 2 for a very 3+ years. It is very disappointing to have a Charge 3 that did even last a year :(. Please help

Best Answer
0 Votes

‎10-13-2020 01:45

In response to idordor

‎10-13-2020 01:45

I have a charge 3 also, with only 2 vertical lines (so far).  I had a fitbit One for 6 years that was great, I bought this for swimming and have had more problems in just over a year than I ever had with the One. What's up Fitbit, you are loosing our confidence?

 

Best Answer
0 Votes

‎10-13-2020 04:34

‎10-13-2020 04:34

Also, I have checked to see that my app is up to date. Are there any other recommended solutions?

Best Answer
0 Votes

‎10-13-2020 04:47

In response to idordor

‎10-13-2020 04:47

Im having the same issues, got mine for xmas last year and now i cant make anything out on my screen. Have followed all instructions for hard and soft reboots, changing clock faces and trying all of them. Had my charge 2 for years with zero problems. 

Best Answer
0 Votes