Charge 3 displaying 001 code

[Crystaltips]

HI I tried to sync my fit bit last night and it kept saying tracker not found, when I followed the advice for not syncing I did a charging restart and it wouldn't come back on, when it did it was showing the fitbit icon and the 001 code, now it is showing a time but it says 5.32 and it is 10.10am.  None of the things that have been suggested I do have worked.  Can someone help me? 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hey there @Crystaltips, it's nice to see you around here! Thanks for taking the time to troubleshoot this inconvenience, nice way to go!

I was about to create a support case on your behalf, but I've seen that you got in touch with our Customer Support Team. I'm glad to see that a replacement is on its way to you!

If there's any questions present, let me know. 

[JMinVan]

Why is My Charge3 displaying 001 code and it won't synch?

[MarreFitbit]

Welcome on board @JMinVan! If you have this or error message 001, please try restarting Charge. If that does not work, please let me know. 

[laymand]

hello! i had the same problem as stated above. after waking up and taking a short walk, my fitbit was displaying i had walked 11,000 steps. seeing this was clearly incorrect, i pulled put my phone and tried syncing it with the app to see if that would help. i wouldn't sync, so i held the power button for 8 seconds to restart it. it then showed the fitbit logo and error code 001. i restarted it by pluging it into my computer when i got home, and then holding the power button again until i saw the smiling face. now it is displaying 10,000 steps (which i am sure i haven't reached today, by far) and the incorrect time. what should i do?

[3rdtimenoluck]

I've had the same problem as well as others.  I've been through 1 Charge 2 and 2 Charge 3's.

My advice is to throw the **ahem**ed thing away and go with another brand.  You'll save yourself a lot of time and aggravation.

[Primo0022]

I have the same issue I reset it nothing is working the screen is just black

[NEIDIGJEN]

Same issue here.  Lights are flashing along with code 001.  Restarted several times, no luck even after a smiley face appears

[WilsonFitbit]

Hello everyone. @NEIDIGJEN Welcome to the community forums. 

Thank you for the information and for the troubleshooting steps you've tried. If you haven't done so, I'd recommend performing a long restart to your Charge 3. To complete the long restart, please follow the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

[NEIDIGJEN]

No battery icon ever appears.  

Tried several times,  sometimes I only get one or two vibrations before a smiley face appears.  After a smiley face, fitbit is unresponsive and face is blank.

[WilsonFitbit]

@NEIDIGJEN Thank you very much for your reply. 

I appreciate the information and your help in trying to resolve this matter. I was able to confirm that you have reached out to our Support Team and they provided information and assistance. If you still have additional questions or inquiries, please let them know and they will be more than glad to continue assisting you. 

See you around. 

[Issercleran7089]

I bought my Charge 3 Feb 2019 when on holiday in Livigno, Italy (also bought two Fitbit Versa) same date. My Charge 3 stopped working December 2019. It displays logo 001 and nothing else. Briefly displayed smiley face. I still have receipt and box. In Europe 2 year warranty but pandemic and couldn’t find advice on internet. Just found this fitbit community today May 2022. Very disappointed and never bought another tracker device since. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Issercleran7089 I'm sorry to hear that your Charge 3 shows 001 on the display.

Please confirm that you have restarted your tracker and tried the long  restart (instructions are three posts above your post).

Keep on visiting the forums. 

[Issercleran7089]

Restarted tracker got smiley face ( never displayed battery icon). Just have pulsing Fitbit icon and 001. Looked up Settings About on my Apple iphone but cannot find Reboot device.
Any help would be appreciated.
Thanks
Lorraine

Sent from my iPhone

[Alpha_3]

I'm having the same issue. 

[AndreaFitbit]

Thanks for getting back to us and for trying to restart your Charge 3 @Issercleran7089. The restart that your trying is on the tracker not the app. Did you try the long restart?

@Alpha_3, welcome to our community. Please confirm that you have restarted your Charge 3 and tried the long  restart.

[Alpha_3]

I did try it all. It's safe to say that my Fitbit is done. 

[AndreaFitbit]

Thanks  for getting back to us and for confirming that you have followed advised troubleshooting steps @Alpha_3 . 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.