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Charge 3 distance accuracy issue

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‎12-28-2020 14:21 - last edited on ‎12-29-2020 03:14 by Fitbit Moderator

‎12-28-2020 14:21 - last edited on ‎12-29-2020 03:14 by Fitbit Moderator

Fitbit was counting my distance, then seems to no longer count the distance correct.  It is shorter then it used to be.  I adjusted stride length but that didn't change anything.

 

 

Moderator edit: updated subject for clarity

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‎12-29-2020 03:14

‎12-29-2020 03:14

Hi @RLefort, welcome to our Fitbit Community. Regarding the distance accuracy issue that your Charge 3 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

Please restart your Charge 3 as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your distance traveled.

 

Finally, monitor your tracker during the next 24 hours and see if it tracks your distance properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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