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Charge 3 erratic updates

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‎12-22-2020 03:08

‎12-22-2020 03:08

Since the software change, my charge 3 is not updating properly. It will show 0 steps on the dashboard for several days at a time although tapping on the 0 brings up the graph and this occasionally DOES show steps. It is erratic because no two days are the same. Using a Samsung Note 9 with latest Android software. 

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‎12-22-2020 06:17

‎12-22-2020 06:17

Hi @001_Pilot, it's great to see you in our Fitbit Community. Regarding the update issues that your Charge 3 has experienced, I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor your tracker during the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎12-29-2020 02:21

In response to JuanJoFitbit

‎12-29-2020 02:21

Thank you for your suggestions. I have tried all of those and my fitbit did indeed update. Today, however, I have checked again, and there is no data in the app since 22 December. I never had a problem until the firbit app was updated. I am sure it is not my problem, it is the software. This renders my fitbit 50% useless. What is worse is that I have bought a charge 4 as a birthday present in a week or so. I am very concerned. 

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