Charge 3 distance information incorrect

[sbradfor]

I have an elliptical machine that I use every day to exercise. It measures how far I go, about three miles.  My Fitbit, however, always gets it wrong. It could be anywhere from 0.45 of a mile to 1.35 miles. It is always the same amount on my machine, but the Fitbit is WAY off. Please fix this.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you here, @sbradfor.

I am sorry for the delay in response and would like to know if you keep having issues with your distance information? If so, can you please tell me how are you registering this exercise? You can check the article: How do I track my workouts with my Fitbit device?.

Fitbit devices calculate distance based on the device’s accelerometer data and stride length setting.

Default stride length is based on your height and gender. If available, Fitbit devices use GPS data to calculate more precise distances.When you sync your device, our algorithm interprets the data from the device, and you see your distance traveled in the Fitbit app. 

Note that when you track an exercise with GPS, both GPS and accelerometer data are used to calculate the distance shown in the Fitbit app. For more information about accuracy, check the article: How accurate are Fitbit devices?.

Let me know how it goes. 🙂