01-30-2021 14:34
01-30-2021 14:34
Not only is it difficult to navigate the Charge 3, it doesn’t last. I bought a Fitbit Alta in early 2016. After 3.5 years, I decided to replace the Alta with something bigger, and that measured heart rate. The Alta was still running strong, so I sold it to someone. Based on my experience with the Alta, I didn’t hesitate to buy another Fitbit, so I got a Charge 3. BIG MISTAKE! 7 months after buying the Charge 3, it stopped working. White horizontal lines filled the now pale gray face, making it unreadable. I worked with Fitbit’s tech assistance, and no amount of rebooting, restarting, reinstalling, or anything else would fix the problem. So being under warranty, Fitbit replaced it. Now, just 7 months later, the replacement has stopped working. Fitbit will not warrant the replacement. Basically, this means you can’t expect to get more than 7 months out of a Fitbit Charge 3. Pathetic!
01-30-2021 14:41
01-30-2021 14:41
Hi @BarbBS the warranty in the US is one year from the date of the original device. You can read more about warranty here - click to go there. You don't get another full year of warranty on a replacement.
01-28-2022 11:32
01-28-2022 11:32
You are missing the point. Why doesn’t the product last more than one year? It’s ridiculous and am now done with Fitbit. The products are junk.