Charge 3 does NOT sync/bluetooth

[NYC29]

Disgusted. Charge 3 no longer syncs with iPhone bluetooth; I’ve tried all the suggested “solutions” none worked. Spoke to Fitbit - they know about the issue and asked me to be patient until a fix is developed. P.S. Nice to know Fitbit spent time editing my comments here, yet can’t find us all a solution.

[MarreFitbit]

Hi there @Cdn84 and @Ewerhere! Thanks so much for following the tips and recommendations provided. I went ahead and created a case for you with our Support team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Hello @PadroPa! I've seen that you got in touch with our Support Team after posting here. I'm happy to hear they were able to help. Please keep an eye on your inbox for updates on your case. 

It's nice to see you around here @SunsetRunner! Happy to see you are trying to help. Thanks for sharing what worked for you. I'm glad to hear you're back on track. 

Welcome to the Fitbit Community @nevaeht0rrez! If you're still having syncing difficulties, please make sure you've followed the recommendations at: Why won't my Fitbit device sync?

I'll be around, keep me in the loop! 

[twob]

I got my fitbit for Christmas. I have not had any problems, even when we were out of country for a week, it took about a week but finally synced. Now it has not synced since Tuesday at 5AM. Over 2 days

[Rosie07120]

Yes 

one week ago 

an I phone 7

and I can’t use another device 

[KevinA89]

I'm having issues with syncing and bluetooth connectivity. I have to reset my charge 3 to sync it. Almost every time. And it will not stay connected to my phone in order to track my bike rides.

I just bought the 3.  Got it on the 16th,   Tracked a ride on Monday the 18th and it worked great. By Tuesday the 19th nothing works anymore. Cant track a bike ride with GPS at all.

[Rgmunoz827]

Mine was off and on for the last month. It hasn't and will not sync for the last two days. I use an Android. MotoX3. I have both, Charge2 and 3. Neither work

[Jaelkay]

Please understand your "fixes" only work for a short period of time and then we're back to square one, i.e. a loss of Bluetooth sync.

This is a systemic problem and all the fussing and farting about by FitBit with temporary "fixes" and regurgitating the same old "fixes" is not doing your credibility one iota of good.

Disappointed, Jan.

[Crazydoglady98]

My charge 3 wont sync at all i have tried all the suggested steps and it still will not not sync.

Its not worked for over a week now

Im using the Galaxy S8

[Eggbert]

Currently my Charge 3 is syncing. I made sure to remove all Fitbit device
connections from Bluetooth on my devices. (2 phones and an iPad)
Then set up the Charge 3 (with charger connected) on Bluetooth with my main
device (iPhone).
I left the app on all devices.
All work since I set up again.

Eggbert

[Ringthief]

This worked for me

• Shutdown the Fitbit app if it is running
• Turn on developer mode
• To turn on developer mode go to settings - system - about phone: then tap on build number 7 times.
• Go back to the system page and you should now see an option that says { } Developer options
• Go to Developer options page and change the following option: Bluetooth AVRCP Version
• The default option is set to AVRCP 1.4 CHANGE TO: AVRCP 1.6
• Go to Bluetooth settings and tell your phone to forget the Fitbit
• Power down your phone
• Reboot your Fitbit (hold down both the left button and the bottom right button until you see the startup fitbit logo)
• Power up your phone (wait for it to completely start up - make sure you have a WiFi connection and Bluetooth is running)
• Start the Fitbit app, it should automatically establish a new Bluetooth connection and sync.

[Rgmunoz827]

Tried all the"fixes" still not working. 

[Jaelkay]

I’m having ongoing problems and now find my new messages recording my issues are being censored and removed by moderators. Makes one wonder how many people are truly having problems with syncing???


Sent from my iPhone

[Sandy1949]

Mine was doing the same thing. But I finally chalked it up to the wifi in
this campground we are in, it sucks!! My wifi symbol on the bottom of the
screen of my laptop always shows a yellow exclamation point - it means I
have no internet. Well I do as far as email and other things - BUT NOT THE
FITBIT!! So I just won't be able to see anything on my laptop until I get
home to my GOOD internet.

[Dmintz83]

I have tried all of the trouble shooting issues listed, my app and phone are current and up to date, the charge 3 only stopped being able to sync after the last update push. This is frustrating as both my son and I rely on our charge 3 for alarms, sleep habit tracking and exercise. Very disappointed with the product so far as this is not the first time I have had issues with it. I should also mention that because I followed the instructions to try and get it to work it not only does NOT work it now won’t even pair the device after having told it to forget the device....very very discouraging.

[MarreFitbit · Accepted solution]

Welcome on board @twob, @Crazydoglady98, and @Dmintz83! Thanks for your reports with these Android 9.0 syncing difficulties. We’re aware of this ongoing issue and have been working to identify a resolution as quickly as possible. 

However, we have some updated troubleshooting suggestions we'd like for you on Android Pie (9.0) to try. 

First, turn off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
2. Change view to All apps
3. Search for Fitbit app
4. Choose Not optimized

Please give the steps above a try to improve syncing with your Fitbit device and Android 9.0 OS. We're still researching and testing out long-term solutions to this ongoing syncing issue. We thank you for your patience while we continue to work on this effort.

Hello @KevinA89! I'm glad to hear our Support Team was able to help. 

Hi @Rgmunoz827! The MotoX3 is not yet a supported device with the Fitbit app. Note that the devices on this article have been confirmed as fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

I'd recommend following the troubleshooting steps at: Why won't my Fitbit device sync?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Hello @Jaelkay! I've seen that you both got in touch with our Support Team. If the issue is still going on after the steps they provided to you, please feel free to reply back to your open case. They will be more than glad to further assist. 

Hello guys @Eggbert and @Ringthief! I'm glad to hear you're back on track. Thanks so much for sharing what worked for you. 

Hey @Sandy1949! Did the syncing issue get solved? If you're still having syncing difficulties, please make sure you've followed the recommendations at: Why won't my Fitbit device sync?

Catch you later!

[Dmintz83]

While this may work for Android, my device is an iOS device. I have literally tried everything you have suggested and what others have suggested as well and still no outcome. Again I state it was working just fine until I did the recent app update and ever since then it will not sync, this is unacceptable and needs to be fixed as soon as possible. It’s clear this issue is bigger than trying the standard reboot and power cycling of devices and connections as I am not the only one with this issue. Please Fitbit get your heads in the game and fix this issue.

[Kparker2003]

Won’t sync. Started Monday March 18. Tried to restart phone. I have iPhone X. Tried to restart Fitbit. Many other things. Numerous times. 

[KevinA89]

So i tried everything suggested on this post and my charge successfully tracked a bike ride by gps. It seems to be more reliable now, but the first day i got it, it worked like this then never worked reliably again. So i can say that it worked so far, and i will have to update if it can successfully track another bike ride without me having to do all of this again.

[sanmama]

I'm still having the same problem as you. 

I have tried everything. And it's so frustrating.

I have a charge 3 and so does my son, neither will sync or connect.

I've spent hours trying to fix it, and its such a waste of time. So unimpressed!

[Kamfmx]

I was asked by customer service to submit the log of my Fitbit. After that they acknowledged that they are aware of the problem and are working on getting it solved. Hopefully this is true and won’t take a long time....

[JennieAnne26]

I am having the same issues and I have a Samsung Galaxy 9+. When I contact customer service I get all the trouble shooting ideas and factory reset, etc. It works for a day. Then I'm back to uninstalling the app when I want it to sync.