Charge 3 screen dark and missing lines/pixels

[Jpaszkat]

I have had my Charge 3 since late Oct last year. I have changed all the settings to make it darker but I can hardly read it ever unless it is dark out. It is also missing a lot of lines through it totally. I have restarted it all the different ways but it always comes back the same. Any other suggestions? TIA

Moderator edit: updated subject for clarity

[NellyG]

Hi @Jpaszkat I will flag your post for a moderator to help you.

[MarreFitbit]

Welcome on board @Jpaszkat, it's nice to see you around the Community Forums! Thanks for already troubleshooting your Charge 3 in order to solve the issue with the display. Nice way to go!

I was about to create a support case on your behalf, but I saw that you chatted with our team yesterday. Glad to hear they're taking care of this. 

Thanks for flagging it @NellyG! 

Let me know if there's anything else I may do for you in the meantime. 

[KARINE101]

THIS IS ALSO HAPPENING WITH MY CHARGE 3. THREE DARK LINES/MISSING PIXELS ARE ACROSS THE TOP OF SCREEN. I'VE RESTARTED AND UPDATED, THEY ARE STILL THERE. 

[MarreFitbit]

Welcome on board @KARINE101! Thanks for already restarting and updating your Charge 3 prior contacting. 

If the dark lines are still on your Charge 3 display, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon.

Let me know if there's anything else I may do to assist you with.

[Smokiefiver]

I have the same issues with my Charge 3, lines running through the top half of the display and the display is very dark, can only really see it properly when in the dark. I love my Fitbit and would like these issues resolved. I have tried restarting it and always update. Please help! 

[MarreFitbit]

Hello there @Smokiefiver, welcome to the Community Forums. Thanks for restarting your Charge 3 in order to fix its display. 

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

I'll be around if you need further assistance. 

[Elcurry]

I am having the same issue, cannot read in the day with lines across screen and the tracker loses GPS when I lock my phone after connecting. Please help and raise with support team.

[MarreFitbit]

Hi there @Elcurry, welcome on board. Thanks for the details provided about what you're experiencing with your Charge 3. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 

[meperki]

This has happened to my Charge 3 and is getting worse.  Soon I will not be able to figure out the time.

[kmgga]

I am having the same issue-the green lights have stopped flashing and I have a pixelated screen.  I have done numberous resets and cant get the flashing lights to come back on and I can see parts of the screen howver pixels are missing.  It is still syncing however it is not holding a charge very well.