Charge 3 does NOT sync/bluetooth

[NYC29]

Disgusted. Charge 3 no longer syncs with iPhone bluetooth; I’ve tried all the suggested “solutions” none worked. Spoke to Fitbit - they know about the issue and asked me to be patient until a fix is developed. P.S. Nice to know Fitbit spent time editing my comments here, yet can’t find us all a solution.

[Kmercer]

Same here

[Nat111]

Now my charge 3 has stopped syncing as well. I tried following through these steps and it won't re-pair.

[BJC2019]

Frustrating I know! The Charge 3 performance is very disappointing as I have had other Fitbit trackers and never had problems with them. Its a constant….. Is it working?

[MichaelS9138]

Nope. Even tried resetting to factory setting and just starting from scratch. Now it won’t connect at all. So it’s basically a $125 paperweight. 

[Gollom72]

Nope. Still nothing 🤦🏻‍:female_sign:

Sent from my iPhone

[MichaelS9138]

This is unbelievably frustrating. Mine is just stuck forever on the screen that says "We found your tracker" and "connecting to tracker" on my iPhone 8. Been trying for two days now. Nothing.

How much longer are all of us who are having this Bluetooth sync issue going to have to put up with this?

[MattKnepp]

I have what looks like the same issue.  My charge 3 does not show up in my iPhone's (5s) list of Bluetooth devices.  It was in there but would not connect.  I told the iPhone to "forget the device".  Now it never shows up in the list.  However my Windows 10 desktop connects and synchs just fine.  This started a few weeks back.  I noticed that I wasn't getting notifications.

No fix yet?

[MarreFitbit]

Welcome to the Fitbit Community @Jhflorea! Please make sure to follow the troubleshooting steps at: Why won't my Fitbit device sync? 

Hey there @susanshack, @Kmercer, @Gollom72, @BJC2019, and @rozyb! Sorry to hear your Charge 3 devices aren't syncing yet. Thanks for trying the suggestions provided above.

Please make sure that your Fitbit app is up-to-date as long with the OS on your iOS device. Then, please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Charge 3 and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device". You can start with the set up process now. Let me know if this helps.

Hi @jorsch! I'm glad to hear the new Fitbit update worked for you.  

Hey there @NYC29! Sorry to hear the suggestions provided did not work for you. I've created a case to get you in contact with our Support Team about this. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Hello @Libmt! Thanks for letting us know that your Charge 3 started syncing again. 

Hey there @Mrspeet! Sorry to hear about the inconveniences you've been having with your Charge 3 devices. I'm glad to hear our Support Team has been helping you out.

Hi @Kamfmx! Since you recently updated the Fitbit app, I'd recommend the following:

• Log out of your Fitbit app
• Force quit the app
• Restart your device 
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app
• Sync again

Welcome to the Community @Kneens! Since you have contacted our Support Team, I recommend keeping in touch with them. The will be glad to help you out and provide you a solution. Please keep an eye on your inbox.

Hey there @Nat11! I would like to know if you have checked if your phone is compatible? If you haven't, you can check this by taking a look at the help article: Which phones and tablets can I use with my Fitbit watch or tracker?. Remember that in order to have a successful connection between your trackers and phones, they need to be compatible.

If your phone is listed, but still not connecting I'd recommend following the steps provided at: Why can't I set up my Fitbit device?

Hello @MichaelS9138! I'm sorry to hear that your Charge 3 isn't syncing yet. Thanks for your time and efforts while troubleshooting this.

I've seen that you got in touch with your Support Team. Please reply back to the last email you received so they can further assisting you. 

Hello @MattKnepp! If your phone is managing multiple Bluetooth connections simultaneously:

• Your Fitbit device might stop syncing or stop receiving notifications.
• You can experience interruptions with any consistently streaming Bluetooth connection such as headsets, car kits, stereo audio, tethering, and file transfers.

These interruptions are typically caused by operating system and Bluetooth limitations. It's also possible that an app on your phone is causing the issue.

Since your Charge 3 is syncing to your Windows 10 computer, it should sync to your iPhone. Please try:

• Make sure that your Fitbit app is up-to-date
• Log out of your Fitbit app
• Force quit the app
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app

I'll be around if you need further assistance.

[BJC2019]

Not synching AGAIN!

[Kmercer]

I'm so annoyed with this stupid fitbit. I should have just saved my over
200 bucks I spent on it. I was a happy fitbit customer until now. They
better give us some good compensation for this **ahem**. 😠😠😠

[Jaelkay]

The Charge 3 has been working OK for week or more but this morning it recorded my 7am activity and then nothing but actual steps taken until I did the 15 second restart at about 10:30am. It seems to be synching again, but only time will tell.

Not happy, Jan.

[BJC2019]

I wish I never bought the Charge 3. I am trying to use it as a motivational and tracking tool. Not helpful when it does not record the work you do to meet the goals.

[MichaelS9138]

Agree 100%.

[NJPH]

Interesting- I’m using my desktop Windows 10 and it won’t sync

Sent from my iPhone

[Lisbar]

Mine will sync but will not pair for the notifications! Very disappointed
in this product

[MattKnepp]

I have now tried all of suggestions to get my charge 3  to re-pair with Bluetooth.  No joy.  When I go through the setup process on my Windows  10 with the tracker in the charger the app begins looking for the tracker.  The tracker buzzes but the app cannot find it.  It was in the Bluetooth devices but one of the suggestions was to remove it, so I did.  Now I cannot download my daily stats to any of my devices.  So at this point my device has been rendered useless as anything more than a clock and step counter.   I have evolved with Fitbit through many versions of their devices.  I have not yet given in to the pressure from the family to move to an iWatch.  I am disappointed that Fitbit has added to the compelling evidence to switch.  

I am at a loss as to what to do from here.  I am not willing to buy another Fitbit and risk ending up in this same place.  But I really don't want to start up the learning curve of the iWatch.

Fitbit please help!

Matthew

[MarreFitbit]

Hello @BJC2019, @Kmercer, and @MattKnepp! I went ahead and created a case for you with our Support team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Hello there @Jaelkay! Thanks for restarting your Charge 3 to solve the syncing issue. Please keep an eye on your device and let me know if the issue persists. I'll be around! 

Hi @NJPH! I suggest taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provided there.

Hey there @Lisbar! If you're receiving notifications, please follow the steps provided at: My Fitbit device isn't receiving notifications from my phone. Note that if your phone is managing multiple Bluetooth connections simultaneously:

• Your Fitbit device might stop syncing or stop receiving notifications.
• You can experience interruptions with any consistently streaming Bluetooth connection such as headsets, car kits, stereo audio, tethering, and file transfers.

These interruptions are typically caused by operating system and Bluetooth limitations. It's also possible that an app on your phone is causing the issue.

I'll be around, let me out if you need further help!

[Siviso]

I have now tried all of the tips both in this post and in this one "Why won't my Fitbit device sync?"

Still no luck. The app hasn't synced since Thursday.  

Using Samsung Galacy S7. All updates on phone and app has been done.  

I have had syncing issues before, but the tips posted have then worked.  Not this time. 

[MattKnepp]

Just wanted to give an update.  After many, many attempts to pair I was successful.  

What I did was, and I don't know if this will work again or I was just lucky, was to turn off my Windows PC entirely.  Then I went through the setup procedure with my iPhone (5s).  Low and behold it showed up and paired. Yea baby!

Additionally the Charge 3 now shows on my Windows PC BUT it will not pair or sync from there.

[MarreFitbit]

Hi there @Siviso, thanks for coming back and for trying all the tips and suggestions recommended here. 

I was about to create a support case on your behalf, but I saw you got in touch with our Support Team today. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Hello @MattKnepp! I'm happy to hear you were able to pair your Charge 3 to your iPhone 5S. Thanks so much for sharing the steps that worked for you. I'm sure those steps will be of help to other users. 

Please let me know if there's anything else I may do to assist.