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Charge 3 doesn't charge

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‎07-29-2020 07:13 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

‎07-29-2020 07:13 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

I have had my Charge 3 for less than a year now with no issues. Last night it decided to not charge at all and now it has zero battery level. Is it faulty or can it be fixed?

 

 

Moderator edit: subject for clarity

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‎07-30-2020 18:57

‎07-30-2020 18:57

Welcome to the Fitbit Community, @Hartunian.

 

I appreciate your participation in the Forums and sharing that your Charge 3 won't charge. I appreciate the additional details and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-31-2020 02:33 - last edited on ‎07-31-2020 15:08 by

In response to LiliyaFitbit

‎07-31-2020 02:33 - last edited on ‎07-31-2020 15:08 by

Hello.

Thank you for your email. Yes I made contact and now waiting for my Versa
2.

Does Fitbit do endorsements or seek brand ambassadors?


Moderator edit: personal info removed

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‎07-31-2020 15:33

In response to Hartunian

‎07-31-2020 15:33

Hi @Hartunian, thank you for your reply. 

 

I am glad to hear you'll receive a replacement. Thank you for posting the update here. I understand your concern and appreciate your interest. Please find more information here. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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