Charge 3 doesn't display PIN code

[azzz]

Hi guys.

I have tried everything and nothing works.

I restarted the device, i got a smiley, my tracker gets detected by my ios device (app) but it asks for a pin code to pair the device but the tracker wont display it.

Does anyone have a solution for this problem?

Moderator edit: updated subject for clarity

[azzz]

no one?.........................................

[MarreFitbit · Accepted solution]

Welcome on board @azzz! Thanks for the steps you've taken in order to solve the set up difficulties. Nice way to go! 

Please go to the Bluetooth settings on your phone and remove the Charge 3 is it's still listed there. In the list of Bluetooth devices you'll see the Charge 3 and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair".

Once you've made sure about that, restart your Fitbit once again. Then, try setting it up by following the steps provided in the help article: How do I set up my Fitbit device? or Why can't I set up my Fitbit device?

Let me know if the steps provided work, I'll be around.

[miss--melanie]

I have the same problem and have been trying for several days to resolve this.  (I've turned off and on so many times in various orders.  I've unpaired my Charge 2... I'm SO sick of this not giving me the pin code!)

[D_E_Y_S]

I also have this same issue and the steps provided do not solve the issue. Any other options?

[MarreFitbit]

Hi @D_E_Y_S, welcome to the Community Forums. Thanks for performing the steps I provided here. Nice way to go! 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Let me know if there's anything else I may do to help you in the meantime. 

[Campl41]

I have gone through all the steps you listed and still cannot get a code, this is very frustrating about to return the darn thing