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Charge 3 doesn’t record GPS

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‎04-18-2020 11:34 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-18-2020 11:34 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

My Fitbit Charge 3 doesn’t give me a record of my running route despite me checking all settings. 


My iPhone is:

- always allowing access to location 

- is connected via bluetooth

- allows background refresh 

- mobile data is switched on

 

- The GPS setting in my Fitbit run, walk and interval exercises are set to on

- The GPS in my Fitbit Dashboard Settings are set to on and run, walk and interval training are ticked.


My Fitbit did show me a map when I tracked one interval training once, but non when walking or running. Can anyone think of what else it could be? 

Thank you in advance!

 

 

Moderator edit: subject for clarity

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‎05-03-2020 09:27

‎05-03-2020 09:27

Welcome to the Community, @Lieschen90.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this GPS issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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